FAQs
Questions before you order.
19 questions shown
Preorders open on Friday and stay open for 48 hours, or until all 12 weekly orders have been reserved.
Orders from the weekly preorder are prepared during the following week and collected the next Friday.
Collection is in Barnsley, South Yorkshire. The full arrival instructions are sent with your order details.
Not at the moment. Jake's Bakes is collection only so orders can be handed over fresh and local.
Collection runs from 4:00-6:00pm. Choose an available collection slot in the cart.
You can order The Biscoff Royale cookies or the Caramelised Biscoff Brownie. Cookies are available as 4 or 6 cookies, and the brownie is available as a 4-inch or 8-inch brownie.
The 4 Cookies option uses approximately 80g cookies and the 6 Cookies option uses approximately 60g cookies. Because they are handmade, size and appearance may vary slightly.
The Caramelised Biscoff Brownie is sold as either a 4-inch brownie or an 8-inch brownie. Size and appearance can vary slightly because each bake is handmade.
The 4-cookie option and 4-inch brownie are £11.99. The 6-cookie option and 8-inch brownie are £15.99.
It is a dense caramelised Biscoff brownie with a fudgy middle, glossy topping and cocoa crumb finish.
The Biscoff Royale and the Caramelised Biscoff Brownie contain wheat/gluten, milk, egg, soya and hazelnuts. See the ingredients and allergens page before ordering.
No nut-free guarantee is made. Cookies are prepared in a home kitchen where nuts and peanuts may be handled.
Not at the moment. The current products contain wheat/gluten, milk and egg.
Yes, while preorders are open you can add more than one product to the cart, then choose your collection slot before sending the request.
Store them in an airtight container and enjoy within three to five days for the best texture.
Yes. Freeze in suitable airtight packaging and defrost fully before eating or warming.
Contact Jake as quickly as possible. Changes cannot be guaranteed once preorders close or preparation has begun.
Yes. Use the reviews page to share your name, rating, comments and an optional photo.
Use the contact form and include your order number if you are asking about an existing preorder.